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PR toolkit : Traps and tips for project teams

Traps

§        The client thinks the project is not your key focus. If you don't focus on the client, it won't stay interested in you for long.

§        Your project team forgets that clients, including the difficult ones, pay our salaries (try and like them, try and help them).

§        The project dies while we wait for someone to get back to us (keep putting up ideas and proposing deadlines).

§        Mistrust and hostility creep into the relationship - particularly regarding the monthly invoice. Address such issues with a director as soon as you sniff them (leaving them unchecked can be fatal.).

§        Staff become selective with their communication workload, potentially risking PRs ability to deliver on promises to achieve objectives, meet or exceed expectations on time and within budget.

§        PR staff ignore the brief and do what they think is best.

§        Fail to demonstrate confidence in own judgement (if you don't think your idea will work, why should the project manager or the client).

§        Your team fails to do the best it can on everything, every time. (Consulting is like a restaurant, everyone wants what they pay for).

Tips

§        Your project manager is your client - they don't owe you billable hours, they owe the client good outcomes.

§        Project managers are not there to redo your work, or micro-manage it - unless they have to.

§        Get involved, be a team member, stay interested in the projects and offer assistance.

§        Remember the idea is at the centre of everything - what are we trying to achieve, what is the story, what is the message. Don't re-invent the strategy and the messages all the time.

§        Meet deadlines, don't make excuses. Who really cares if your dog died?

§        Provide a thorough brief and keep the team informed so that the work will continue if you were to be away sick.

§        Manage your time, learn how to do several projects at once. Consultancy and monogamy are not compatible concepts.

§        Do the very best you can do - in the first draft (rough drafts are for no-hopers). Check your spelling and grammar. Remember its PR, presentation really does matter.

§        Read it, write it, read it (writing is the spoken word written down and read what you wrote critically before you pass it on).

§        Spell check it - confidence in your performance is zapped at the sight of the first typo or spelling error.

§        There are no great writers, only great rewriters - so review your own work, be hard on yourself.

§        Learn how to present your work - sloppy presentation makes you look amateurish (use the format - style area on the toolbar - no kidding, the program really works).

§        Don't just ring the journalists, sell them the story. Remember its outcomes, not outputs.

§        Make the client part of your team, generally the more contact the better.

§        Provide reports, have regular 'kitchen' chats - send them interesting stories do stuff you're not getting paid to do. Be friendly. Don't just ring when you want something.

§        Get interested in other things the client does, make suggestions - again, read stuff.

§        Stay flexible - look out for opportunities and threats.

§        Crow about your achievements - to the client, to your colleagues. Let's feel good about life beyond the bottom line (no really, there is one) and feel good about our achievements and our professionalism.


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