When the comment is made within an organisation that we have a communication problem around here this might refer to one specific problem or a complex blend of weaknesses - in information, culture or relationships.
Even if we examine just the information component of internal communication, we see a great number of factors at work.
Information flow
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Ubiquity. Extent to which info pervades organisation.
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Speed. Rate at which info reaches destination.
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Direction. Degree of mutuality of info flows.
Information mechanisms
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Suitability. Fitness of info delivery mechanisms/tools.
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Utility. Usefulness of info delivery mechanisms.
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Reliability. Efficiency of info delivery mechanisms.
Information content
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Credibility. Info is seen to be honest and trustworthy.
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Relevance. Info is seen to be what people require.
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Clarity. Info is understandable.
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Scope. Info takes account of variations between work areas.